Frequently asked questions

Employers & Leaders
Employees & FAmilies

For Employers & Leaders

  • CoreCare gives employees a confidential, approachable place to talk through work and life challenges before they begin to affect well-being, performance, or workplace relationships. By focusing on the person, CoreCare provides another layer of support while allowing leaders to stay focused on the needs and operations of the organization.

  • CoreCare complements existing benefits by filling the relational gap they often leave behind. We provide a consistent, approachable presence where employees can receive early support and, when requested, connect with additional resources that may be helpful.

  • Care Partners maintain a consistent on-site presence through scheduled visits, informal interactions, and confidential one-on-one conversations. Participation is always optional and voluntary. Over time, employees become familiar with the Care Partners serving their organization, making support easier to approach when they are ready. When available, employees may choose a male or female Care Partner based on personal preference.

  • Individual conversations remain confidential, and employers do not receive names or personal details. Information is only disclosed when required by law or when there is an immediate concern involving safety, abuse, or serious harm.

  • Employers receive confidential, non-identifying engagement reports that may include utilization and recurring themes shared across conversations. We also look beyond usage to understand whether CoreCare’s presence has made support more familiar, approachable, and easier to access. Employee feedback, repeat engagement, referrals, and leadership observations help demonstrate whether the relationship is creating meaningful value over time.

  • Care Partners are carefully selected for their experience, character, listening skills, and ability to provide thoughtful relational support. They also complete specialized workplace care training and certification before serving an organization. Care Partners do not provide therapy, medical treatment, legal advice, clinical diagnosis, or replace appropriate HR processes. When additional support or organizational action may be helpful, they can offer guidance, encourage an appropriate next step, and connect employees with qualified resources when requested.

As a business leader, you understand that your people are the heart of your organization, and that caring for them is one of the most valuable investments you can make in your company’s success.

Still have more questions?

Email engage@corecarepartners.org and we will be happy to assist you.

For Employees & Families

  • You can talk about anything affecting how you are doing at work or in life, including stress, relationships, family concerns, grief, transitions, difficult decisions, or feeling overwhelmed. You do not need to have a specific problem or agenda.

  • No. CoreCare is available for everyday concerns, early support, encouragement, or simply having a confidential place to talk something through. You are welcome to connect before an issue becomes more difficult.

  • Yes. Participation is always optional and voluntary, and conversations with a Care Partner are confidential and separate from HR or management discussions. Your employer does not receive your name or personal details about what you discuss, except in limited situations involving immediate safety concerns or legal requirements.

  • You may connect during an on-site visit or schedule a confidential conversation. Virtual meetings, phone, and text support are also available. Both male and female Care Partners are available. There is no cost to eligible employees for the CoreCare support included in their organization’s program.

  • Depending on the program your organization has selected, support may also be available to spouses and household members. Your Care Partner can help confirm eligibility and access.

  • CoreCare is not therapy or medical treatment, but your Care Partner can help you consider available options. When requested, we can connect you with community-based counseling, crisis, or other specialized resources that may be helpful. These may include services available through your employer’s benefits program, as well as independent community resources.